Your shopping cart is empty!
1 Step SHOP
CHOOSE YOUR PRODUCT
INFORMATION AND CONFIRM YOUR SHOPPING CART
2 Step CHECKOUT
ENTER YOUR EMAIL
INFORMATION AND CHOOSE YOUR PAYMENT
3 Step SUBMIT
PLACE YOUR ORDER
How can I order on your website?
You can order on our site without an account:
Choose the product you want and proceed to checkout
At Email Login step, enter your email address and choose "Continue
Enter your delivery information and choose your payment method
Place your order
We encourage you to create an account to get updated with our latest and
attractive promotions, plus to have your information and order history saved
for your best online shopping experience.
I have ordered and confirmed payment, what should I do next?
After you have successfully placed your order, our Customer Service team
will conduct a verification process and update you as soon as possible by email
After successful verification, you can expect to receive your order
within 4 working days for local items. If you have ordered from an overseas
seller(s), delivery time may vary from 5 to 20 working days depending on the
You can track your order anytime.
Does your company have a mobile app?
Can I place a corporate/bulk order?
Yes, we are happy to support you in placing corporate/bulk orders.
Kindly contact us at www.arthalo.ca/contact for more assistance.
Can I call you to place an order?
Unfortunately for security purpose, our customer service representatives
cannot place the order over the phone for you. However, we can give you
detailed instructions on how to place your order.
How to remove an item in your shopping cart?
To remove an item in your shopping cart, you can:
Click on the Cart icon on top of the page to go to your shopping cart
Click on "Remove item"
Your cart will be updated and that item will be removed.
How do I search for a product I want to purchase?
You can search for a product on our site using the following methods:
Use the category navigation tool located on the left of the page
Use the search engine tool located on the top of the page and type in
For full instructions with screenshots, please check out our How to buy
guide at www.arthalo.ca/howtoshop.
Will I receive any order confirmation after placing an order?
An order confirmation with order summary will be sent to you
through email and SMS right after you have placed your order.
We will also send email and SMS notifications to keep you updated frequently on
your order status.
What are the payment methods available?
To bring you the best online shopping experience, we offer multiple
For more details on each payment method, please refer to www.arthalo.ca/payment-methods.
Do you know how to choose your payment method during checkout?
Will I receive communication if my payment status whether it fails or is
An email notification of whether your payment was successful or not will
be sent to you once your order has been confirmed.
You can also check your
payment status through our Order Tracking tool at www.arthalo.ca/order-tracking.
What is MasterPass?
MasterPass by MasterCard
is a digital payments platform that simplifies the way you shop online. It is
the perfect combination of security and convenience. Safely store your payment
and shipping information so you can spend less time checking out and more time
enjoying the things you love. With MasterPass you can pay with just one click.
You only need to register
once with MasterPass. Then whenever you shop, simply click the "Buy with
MasterPass" button at checkout.
Having a MasterPass
digital wallet allows you to shop online with merchants all around the world
with total peace of mind.
Please feel free to call the MasterPass HotLine at 800-110-2019 or
1-888-974-9664 or check out the standard FAQ page if you need more information.
Which credit cards are accepted for payment?
We accept all major credit cards supported by VISA, MasterCard and AMEX.
Your card details will be protected using industry-leading encryption
You can read more about our Payment methods at www.arthalo.ca/payment-methods.
Why am I not able to make a payment with my Paypal account?
We encourage you to use a Singapore Paypal account when making a
purchase using Paypal on our website.
While most international Paypal accounts are accepted by Paypal Singapore,
you might encounter issues from some restricted country accounts.
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every
credit card transaction occurs within a secure environment. We do not retain
your credit card information after your order is completed; it is submitted
directly to our banks.
What are products shipped from overseas and how do I identify them on
Overseas products are sold from outside Singapore. The delivery time will
vary depending on shipment method:
Express solution: 15 to 21 calendar days
Postal solution: 29 to 35 calendar days
Returns due to customers change of mind are not allowed for these
products. [Learn more about our Returns &
Manufacturer warranty may not be valid on Overseas products. We strongly
recommend you to find out more about the claim process with the
manufacturer/service center before making the purchase.
You can identify an Overseas product by looking for "International
Seller" or "Shipped from Overseas" stated on the respective
product page. In case of any doubt, feel free to reach out to our Customer
Service at www.arthalo.ca/contact.
special customs clearance procedures are required, there might be delays beyond
our original delivery estimates - kindly liaise with our Customer Service to
get new estimated delivery times.
What if I want to cancel my Overseas Product?
Overseas products fall under the following cancellation policy:
If your order has not yet been dispatched from the Seller: Cancellation
If your order has already been shipped by the Seller: Cancellation is
not allowed. Exceptions might occur only if an agreement is reached with the
To request for a cancellation, please contact our Customer Service www.arthalo.ca/contact who will assist you with your
What happens within the promised delivery lead time?
Within the delivery time we will
provide to the customer all available information on the status of the order.
Once an order has been shipped the customer will not be able to cancel
the order. Any ‘cancellation’ post shipping shall be subject to our standard
What happens after the delivery time has elapsed?
We will contact the customer with the option to raise a claim in case
the order was not received within the promised delivery time.
Customers will have 7 calendar days to raise a claim in order to be
refunded for their order. If no claim is raised within 7 calendar days then the
order will be deemed received by the customer.
The claim for refund can be negated by the seller if a valid proof of
delivery is provided within reasonable timeframe, and such proof shall be
What should I be aware of when buying Overseas Product?
For overseas product, kindly note the following:
Warranty conditions vary by product, please check the individual product
pages for details.
Product manuals, instructions and safety warnings may not be in
destination country languages.
The products (and accompanying materials) may not be designed in
accordance with destination country standards, specifications, and labeling
The products may not conform to destination country voltage and other
electrical standards (requiring use of an adapter or converter if appropriate).