Orders and payment

1 Step SHOP

CHOOSE YOUR PRODUCT

CHECK PRODUCT INFORMATION AND CONFIRM YOUR SHOPPING CART

2 Step CHECKOUT

ENTER YOUR EMAIL

PROVIDE DELIVERY INFORMATION AND CHOOSE YOUR PAYMENT

3 Step SUBMIT

PLACE YOUR ORDER

RECEIVE ORDER CONFIRMATION

 

How can I order on your website?

You can order on our site without an account:

Choose the product you want and proceed to checkout

At Email Login step, enter your email address and choose "Continue without password"

Enter your delivery information and choose your payment method

Place your order

 

We encourage you to create an account to get updated with our latest and attractive promotions, plus to have your information and order history saved for your best online shopping experience.

I have ordered and confirmed payment, what should I do next?

After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.

After successful verification, you can expect to receive your order within 4 working days for local items. If you have ordered from an overseas seller(s), delivery time may vary from 5 to 20 working days depending on the seller.

You can track your order anytime.

Does your company have a mobile app?

No

Can I place a corporate/bulk order?

Yes, we are happy to support you in placing corporate/bulk orders. Kindly contact us at www.arthalo.ca/contact for more assistance.

Can I call you to place an order?

Unfortunately for security purpose, our customer service representatives cannot place the order over the phone for you. However, we can give you detailed instructions on how to place your order.

How to remove an item in your shopping cart?

To remove an item in your shopping cart, you can:

Click on the Cart icon on top of the page to go to your shopping cart

 

Click on "Remove item"

Your cart will be updated and that item will be removed.

How do I search for a product I want to purchase?

You can search for a product on our site using the following methods:

Use the category navigation tool located on the left of the page

Use the search engine tool located on the top of the page and type in your keywords

For full instructions with screenshots, please check out our How to buy guide at www.arthalo.ca/howtoshop.

Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email and SMS right after you have placed your order.
We will also send email and SMS notifications to keep you updated frequently on your order status.

 


What are the payment methods available?

To bring you the best online shopping experience, we offer multiple payment methods:

Credit/Debit Card

Paypal/AMEX

MasterPass

For more details on each payment method, please refer to www.arthalo.ca/payment-methods.

Do you know how to choose your payment method during checkout?


Will I receive communication if my payment status whether it fails or is successful?

An email notification of whether your payment was successful or not will be sent to you once your order has been confirmed.

You can also check your payment status through our Order Tracking tool at www.arthalo.ca/order-tracking.

What is MasterPass?

MasterPass by MasterCard is a digital payments platform that simplifies the way you shop online. It is the perfect combination of security and convenience. Safely store your payment and shipping information so you can spend less time checking out and more time enjoying the things you love. With MasterPass you can pay with just one click.

You only need to register once with MasterPass. Then whenever you shop, simply click the "Buy with MasterPass" button at checkout.

Having a MasterPass digital wallet allows you to shop online with merchants all around the world with total peace of mind.

 

Please feel free to call the MasterPass HotLine at 800-110-2019 or 1-888-974-9664 or check out the standard FAQ page if you need more information.

Which credit cards are accepted for payment?

We accept all major credit cards supported by VISA, MasterCard and AMEX. Your card details will be protected using industry-leading encryption standards.

You can read more about our Payment methods at www.arthalo.ca/payment-methods.

Why am I not able to make a payment with my Paypal account?

We encourage you to use a Singapore Paypal account when making a purchase using Paypal on our website.

While most international Paypal accounts are accepted by Paypal Singapore, you might encounter issues from some restricted country accounts.

Do you keep my credit card details?

Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.

What are products shipped from overseas and how do I identify them on the website?

Overseas products are sold from outside Singapore. The delivery time will vary depending on shipment method:

Express solution: 15 to 21 calendar days

Postal solution: 29 to 35 calendar days

Returns due to customers change of mind are not allowed for these products. [Learn more about our Returns & Refunds Policy]

Manufacturer warranty may not be valid on Overseas products. We strongly recommend you to find out more about the claim process with the manufacturer/service center before making the purchase.

You can identify an Overseas product by looking for "International Seller" or "Shipped from Overseas" stated on the respective product page. In case of any doubt, feel free to reach out to our Customer Service at www.arthalo.ca/contact.

Note: If special customs clearance procedures are required, there might be delays beyond our original delivery estimates - kindly liaise with our Customer Service to get new estimated delivery times.

What if I want to cancel my Overseas Product?

Overseas products fall under the following cancellation policy:

If your order has not yet been dispatched from the Seller: Cancellation is allowed.

If your order has already been shipped by the Seller: Cancellation is not allowed. Exceptions might occur only if an agreement is reached with the Seller.

To request for a cancellation, please contact our Customer Service www.arthalo.ca/contact who will assist you with your request.

What happens within the promised delivery lead time?

Within the delivery time we will provide to the customer all available information on the status of the order.

Once an order has been shipped the customer will not be able to cancel the order. Any ‘cancellation’ post shipping shall be subject to our standard returns policy.

What happens after the delivery time has elapsed?

We will contact the customer with the option to raise a claim in case the order was not received within the promised delivery time.

Customers will have 7 calendar days to raise a claim in order to be refunded for their order. If no claim is raised within 7 calendar days then the order will be deemed received by the customer.

The claim for refund can be negated by the seller if a valid proof of delivery is provided within reasonable timeframe, and such proof shall be considered final.

What should I be aware of when buying Overseas Product?

For overseas product, kindly note the following:

Warranty conditions vary by product, please check the individual product pages for details.

Product manuals, instructions and safety warnings may not be in destination country languages.

The products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements.

The products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).