Returns and refunds

How do I return an item?

 


Before returning an item, please check out our
Returns & Refunds Policy to make sure your item is eligible for return.

If your return meets all the requirements and you wish to proceed with the return, please fill up the our contact form online.

Depending on the applied Return policy, you may return your item to us within 7 or 14 calendar days. Countdown starts from the date you received the item to the time you fill out our contact form online.

What happens after I fill up our contact form online?

Our customer service agent will contact you shortly

A pickup service will be arranged for your item if your return reason is valid

You will receive an email once your returned item is received at our warehouse

We will evaluate the product based on your return request and update you within 5 working days

 

If your return is valid, we will notify you and reimburse you with a refund via one of the following methods: Paypal refund or Credit/Debit Card reimbursement.

If your return is not valid, we will notify you and send the item back to you.