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Our website is for businesses to use, we are a wholesale, we protect our
customers' prices so that consumers cannot see what our customers pay for their
merchandise. We only sell to registered businesses, non-profits, governments
& educational facilities. Once you have signed up here you must wait up to
1 business day to be approved. Also, since we are wholesalers there is a $1000
minimum per order, this is for the most part due to shipping costs. Once you
have been approved, you will receive an email from us letting you know that
your account is now active.
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Password recovery for online
With any sign in field you will notice a link Recover password. A small
window will popup, enter the current email address you provided and we will
email your current password. Follow the link below.
Quick Link Support: Go to Password recovery for online account.
Click Password Recovery, a small window will open, enter email address.
How to Place Orders.
Once you have registered and have been approved, you can begin placing
orders. The easiest way to place an order, is to go to the category you would like
to start with, then you can either shop the entire category, or click on the
sub-category that you would like to start with and so on. You can set the
webpage to display up to 100 items per page and order away. You can add as many
items in to your cart from any page and simply click "Add to Cart" at
the bottom of the page and that's it.
Merchandise that is in your cart will not be reserved for you until you
have submitted your order, approved your freight rate and have your payment
arrangements made with us.
Once you have approved your order and freight, your order will be sent
for picking. You can add items to your order until 1pm the day your order is
being sent out. Removing items is NOT possible once your order has been sent
Yes, we do have a $1,000 minimum for orders that are shipped out the
main reason is shipping would be too costly with a smaller order. For our local
customers who pick up, there is a $200 minimum.
Wish List Details.
We have created a Wishlist for our customers, for the everyday items
that you know you will order each time, throw them into your wishlist. It works
the same way as the cart, except add the bottom of the page click, "Add to
Wishlist" when you are ready. When you are building an order, go to your
wishlist and your items are right there. You can always add or remove items.
Shipping and Delivery.
How much does shipping cost? This is probably the question I have
answered, everyday, at least 10 times. The best answer I can give is....it
depends. First of all, we do not make money on shipping, we are not a trucking
company, what we have done is pooled our resources and negotiated, the best
possible shipping rates to lower your Cost of Goods. There are a lot of factors
that determine shipping cost:
There really is a method to ordering and maximizing your shipping
dollars, weight goes in tiers, in increments of roughly 500 lbs., but really
the first 1,000 lbs is pretty much the same, whether you order 665 lbs or
1,000. You can use this tip to your advantage, when you are building an order,
there is an approximate weight when you go to your cart. On most lanes there is
a "sweet spot" once you hit around 3,500 lbs you can go up to 5,000
lbs for almost nothing. I call this getting free freight, use it to order those
heavy items that you would rather not order to pay maximum dollar to ship.
We ship most international orders out of one of our partners’ warehouses.
Tracking numbers are automatically emailed to our customers. As a matter
of fact, we email our customers through every step of the order process,
keeping you fully up to date with your orders' progress in our system!
Most orders take 5 to 10 business days to reach the destination and pass
through the local Customs Office.
Please check with your local government / Customs office to see what
duties and/or taxes may apply. The customer is solely responsible for any
charges that may occur from importing goods.
Note that there are restrictions on some products, and some wholesale freedom
products (e.g. jewelry) cannot be shipped to certain international
destinations. Weight restrictions may also apply.
Arthalo.ca accepts wire bank transfer as payment for your convenience. *Order
will not ship until transfer is complete.
One other thing, please don't be blinded by the words "FREE
SHIPPING" but it could really cost more than our SHIPPING where we
actually tells you what your shipment costs us.
Estimated Transit Map
are shipped out 24-72 hours after payment method has been established and
FREIGHT HAS BEEN APPROVED. Orders will not be picked unless you approve
freight. Once an order has shipped you will receive your tracking information
VIA email. Transit times we give you will always be estimated as we are not the
trucking company, to get more accurate tracking, we suggest calling the
trucking company directly.